Randall J. Borgatti Upholstery
Frequently Asked Questions
Q: I heard you're moving! You have upholstered furniture for me before. Will you still provide upholstery services to the Wellesley area? (customer, Newton, MA)
A: Absolutely! Only the location of the workshop has changed to make business travel more efficient for me. My customer base covers a wide geographical area, so I'm traveling a lot anyway.
Q: Do you accept credit card payments for your work?
A: I accept cash or checks. I don't accept credit card payments. Payment is due upon delivery of the work. A deposit is sometimes required prior to beginning the work.
Q: I inherited my grandmother's old wing chair. It's in really tough shape and I don't know if it's worth reupholstering. Help! (prospective customer, Boston, MA)
A: Generally speaking, older furniture is usually well made and worth the investment of reupholstering and bringing new life to a family heirloom. When I provide a free estimate I will let you know if the piece is worth salvaging. In fact, I tell prospective customers if I think they would be better served by just buying another piece of furniture rather than putting the money into a piece of furniture that is not built to last.
Q: What is the difference between a slipcover and reupholstering a chair or sofa?
A: A slipcover is a loose cover that goes over a piece of furniture. Kind of like a piece of clothing. The fit (or how tight it is on the furniture) depends on how it is made. Reupholstering a piece of furniture means stripping off the fabric and repairing the chair's foundation. Then building the piece up from there.
Q: What kind of fabric selection do you have?
A: We have many fabric sample books and accounts with most of the major designer fabric companies. You can borrow books to view in your own home. We also can order larger fabric samples to help make your selection easier.
Q Can I use my own fabric?
A: Yes, and I can provide an estimate of how much fabric is needed and let you know if the fabric is suited for the furniture.